The Communication Skills for Business certification is intended for use primarily in academic settings including secondary and post-secondary, but could also be used for candidates who need to upskill to enter the workforce. These candidates may be in government or development institutions and programs, or they may be individuals looking to become more employable on their own.

The CSB certification exam is a 50-minute exam with approximately 35-50 questions covering the following objectives:

  • Describe Basic Communication Principles
  • Plan for Effective Communication
  • Apply Best Practices for Creating Business Deliverables
  • Deliver Your Message
  • Receive Communications
  • Analyze Communication Scenarios